MR
Mauro R
1 reviews | Active since May 2016
08 May 2016, 12:32
Maxidor problems with door rivets
<p> </p> <p><span lang="EN-US" style="color: #555555; font-family: 'Source Sans Pro'; font-size: 10.5pt; mso-ansi-language: EN-US;">I have a Maxidor security door installed at my home.</span></p> <p> </p> <p><span lang="EN-US" style="color: #555555; font-family: 'Calibri','sans-serif'; font-size: 11pt; mso-ansi-language: EN-US;">I have had endless problems with this door as rivets keep failing requiring replacement (at least once every 6 Months)</span></p> <p> </p> <p><span lang="EN-US" style="color: #555555; font-family: 'Calibri','sans-serif'; font-size: 11pt; mso-ansi-language: EN-US;"> As the door is now out of warranty I have had to pay for these repairs several times out of my own pocket</span></p> <p> </p> <p><span lang="EN-US" style="color: #555555; font-family: 'Calibri','sans-serif'; font-size: 11pt; mso-ansi-language: EN-US;">Maxidor have now quoted me over R900 to repair the failed rivet which I think is ridiculous.</span></p> <p> </p> <p style="margin: 0cm 0cm 0pt;"><span lang="EN-US" style="color: #555555; font-family: 'Calibri','sans-serif'; font-size: 11pt; mso-ansi-language: EN-US;">The bottom line is that the same parts keep failing in a door that is marketed as a superior product?</span></p> <p> </p> <p style="margin: 0cm 0cm 0pt;"><span lang="EN-US" style="color: #555555; font-family: 'Calibri','sans-serif'; font-size: 11pt; mso-ansi-language: EN-US;">This to me comes down to the quality of the product and poor workmanship. </span></p> <p> </p> <p style="margin: 0cm 0cm 0pt;"><span lang="EN-US" style="color: #555555; font-family: 'Calibri','sans-serif'; font-size: 11pt; mso-ansi-language: EN-US;">Very disappointed with Maxidor! </span></p> <p> </p>
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Maxidor's replyOfficial
09 May 2016, 10:40Dear Valued Client
Thank you for posting your comments.
Our National Service Manager has contacted you to assist with finding a suitable resolve. Please contact her directly should you require any further assistance on *** or ***
Please accept our sincerest apologies for the inconvenience.
Take Care
Maxidor SA
Best regards,
Maxidor's reply09 May 2016, 10:40
Official
Dear Valued Client
Thank you for posting your comments.
Our National Service Manager has contacted you to assist with finding a suitable resolve. Please contact her directly should you require any further assistance on *** or ***
Please accept our sincerest apologies for the inconvenience.
Take Care
Maxidor SA
Best regards,