MM
Muzi M

1 reviews | Active since Nov 2020

19 Nov 2020, 14:08

Maxidor

I wouldn't recommend Maxidor. I am still waiting for them to contact me as I have sent many emails to which I only received one response and never received any communication from them. If they deliver on their promise I will come back and update my reviews. Muzi

0
Replies (2)
Maxidor
Maxidor's reply19 Nov 2020, 14:34
Official
Dear Muzi,

Thank you for the opportunity to resolve this matter for you.

We apologise for any inconveniences caused.

Kind Regards,
Maxidor SA

Best regards,

MM
Muzi M's update20 Nov 2020, 11:21
Reviewer Update
After the response I can publicly say that Reziah Miller (Customer Care Manager) and Zara Satardien contacted me promising to attend to my concern. I got about four emails in a space of three days and three phone calls.

This morning Zara came by herself to check what the problem is. Zara is restoring my faith in Maxidor and I want to publicly say Thank you for that. I don't take it lightly.

So far I am happy with the process and progress that Maxidor has done. I was made aware that the person responsible for checking has since left the company.

Thank you once again.