Maxidor Benoni Bad Service

I am writing this with great disappointment in the service that I am receiving from Maxidor in Rynfield. I had an incident of someone almost breaking into my house two weeks ago and so I had already had a demonstration from a Maxidor representative and received a quote.

I paid 95% of quoted amount on the 14th of July 2022 and the promise was the product would be finished in 5-7 days, I requested that my order be quickened due to me traveling and wanting to leave my family a little more safe. I only received a response of the progress only after I followed up on the 22nd for installation on the 27th. I was not available on the 27th and said let us do the 28th, I then requested a day off at work to ensure that I am there when they arrive. The 28th came and I was referred to an installer from a representative noting she has no idea when they will arrive. I had to follow up again and there was no confirmation on the day before. I was told by the installer that they have another place to install before coming to me, they arrived 12:30 prepared and cut the buglar bars at 15:30 they said they had to leave. I was very much angered by the fact that I took a day off and there was no consideration for my time then I had the risk of No Buglar bars for two more nights before they would return. There was an additional risk of the cut Buglar Bars being stored in my garage until today’s installation.

Today (Saturday) I didn’t receive confirmation day before when they will arrive. I had to be the one that does the follow up again and only for Maxidor representative to read my complaint Watsapp and not answer to it and then the installer sends me another number to call. The installer had said the team was on their way two hours ago and until now I have not received any communication from either the installer nor the Maxidor representative. I am very disappointed in the way my order has been handled and if the bars are not installed today kindly return my money and come and retrieve your products from my garage. I will be posting this complaint on every platform to ensure that people are aware of the level of service from your company.

I await your urgent response on this issue.