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Abbey L

1 reviews | Active since Jun 2019

19 Apr 2021, 09:03

Lack of accountability and responsibility to honour warranty

I bought security gates for two family properties in Winburg on 28 September 2020. The installation took place in October 2020, by the Bloemfontein branch of Maxidor managed by Braam. During March 2020 I reported the deficiency on one of the property security gates to Braam. His.answe was he would come around when material for other business in Winburg is received. I after a while not getting any feed from him, I communicated him again to please come fix the door because my warranty is not subject to him doing other jobs in the neighbourhood. He has since decided to ignore my reminder messages on both emails and wassup. I then decided to escalate the matter to Maxidor heads office in Johannesburg. The matter was registered as being escalated, and nothing has come of it despite numerous reminders I submitted.

I have a feeling Maxidor might be in some business troubles, and are not.communicating this to their customers. Clearly their is no commitment to address my warranty matter, except emails sharing.amingst staff requesting each other to address the matter. Lack of accountability and responsibility.

I have been a loyal client of Maxidor for years, and have trusted my properties with their brand, but I am starting to have doubts about their credibility.

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Replies (2)
Maxidor
Maxidor's reply19 Apr 2021, 09:16
Official
 Dear Abbey,

Thank you for your valued feedback.
We will be in contact with you regarding your matter.

Please accept our sincerest apologies and inconveniences caused.

Kind Regards,
Maxidor SA 
AL
Abbey L's update21 Apr 2021, 10:59
Reviewer Update
Mario (Braam Office) from Maxidor in Bloemfontein and I seem to be in agreement that my security gates have to be fixed, after intervention by Maxidor Head Office. The problem I have is the lack of commitment when security gates will be fixed per stipulations of the warranty. As you can see his email below, he will only attend to my security door when they are in the area. Now the warranty all of a sudden have a condition. What if they have nothing driving them to the area?

I feel Mario is not honourable in trying to fix my security gate, nor is he treating me with respect the client deserves. It looks like he hopes the matter will quietly die away. What makes things worse, is the lack of direction from Maxidor Head Office to preserve their name and restore their dignity.




Good day Mr LethebeWe did the installation according to what we have quoted you , we even installed extra beams on the inside of the door.The cement outlining the reveal is of real bad quality and we cannot be held responsible 6 months after the installation if the cement came loose.Therefore the only solution is to remove the whole outside of the reveal - belt and use the correct cement to plaster a new outside of the reveal -belt.We will however go past the house if we go in that direction.But in the meantime , the only solution is to get a person to redo your cement work.Kind Regards