Jammed lock, impossible service

<p>Maxidor came out to service all our security gates a few weeks ago, following the service, one of the locks jammed. They sent out an installer who repaired it but recommended a replacement. The lock was subsequently replaced by them but shortly after the replacement, it jammed again. I reported this two weeks ago and was given the installer's direct cell number by Tashlin and asked to phone him myself. I did this reluctantly as I don't see it as my responsibility to book times with an installer directly, and the installer indicated that he would come either the same day or the following Monday. A week later, when no one had arrived, I phoned again to report the problem. No apology was received and I just got told they would get back to me. After following up myself with more phone calls, a booking was finally made for today (Friday) as confirmed telephonically with Ronaldie. I then got a call late morning on the day that they were set to come to confirm a booking for tomorrow (a Saturday) when no one is home. My frustration is that the jammed gate is restricting access to my property which means the security/alarm system has to be compromised to allow alternative access. Despite communicating this to them from day one, there seems to be no urgency to get the matter resolved. I have dealt with Ronaldie and Tashlin who both say they will get back to me but hours later I end up having to phone to follow up. I find the service highly inefficient and no one seems to take responsibility to find a solution or prioritise the situation.</p>