Installing a gate by breaking the wall!

<p>My experience with Maxidor has been awful. From start to finish.</p> <p>First I called their call center and was told that I would be called back by a consultant. I never was and I then called again to follow up. I have to beg for to give you business? I should have known then. I then got a call from Gary Swanepoel who said he "doesn't know what happened to the lead". Anyway, we arranged for him to come through to measure the door where I wanted a gate. He sent me the quote, I then asked what the actual gate would look like and he copy pasted the website and just said in the subject line: "Gate has no patterned flights". So I wasn't sure what that meant and asked if the gate would look like my neighbours, to which he just rep**** "yes". I then asked if the quote included installation, to which he rep**** "yup". Not very professional but I needed a security gate and thought Maxidor could be trusted. So I signed the quote and sent proof of payment on the 8th of August. The quote clearly states: 10-12 working days for delivery. So I waited. By my calculation, the gate should have been installed by latest 25 August but I heard nothing. So I followed up with the National Service Manager, Nicole van der Ross on the 24th. She rep**** on the 25th saying that installation was scheduled for the following Friday and that the consultant advised me of the incorrect installation period? It was on your standard quote! But I left it as I had a confirmed installation date. So they came to install on Friday , 2 September but the gate did not fit! The gate was custom made only to find it did not fit, and not by a small margin! So I escalated this to Nicole who was prompt to get back to me to say that the the measurements were submitted incorrectly. She then got back to me the same day to say that the consultant did not order the side beam and that they could install this on Tuesday (today, 06 September). At this point I am thinking that the gate was incorrectly made and now they going to make it fit, but at what cost to security? But I left it to give them a chance to fix the mistake. I was called yesterday to confirm the installation. I told the consultant it would have to be between 10:30 and 12 as I have to ask my sister to be there while I am at work. This was confirmed. At 10:30, the installer Johannes said he was on the way and would definitely be there before 12. At 12:15 I called him to ask him where he was and he said he was on the way. He only arrived at 12:45. Another inconvenience but not the reason I am writing this review. They installed the side beam by destroying my wall (see pictures attached)! On top of that the gate is skew. It is such a poor job and I don't even believe the gate is secure. He then went on to say that I must get the maintenance person from my complex to fix the wall and Maxidor will pay them back!? This service is absolutely shocking. I tried to call Nicole 3 times today and at 16:00 I was told she had left for the day after I sent her an email in between pleading her to call me back urgently. Hence this review - I will neverr use or recommend Maxidor ever again. Service failure.</p>