installation turnaround and service is disappointing

Maxidor sales consultant (Cape Town) came to quote us on their security gates on the 15 April, and on the same day we accepted their quote and made 100% payment (a condition of their service). A turnaround time of 5-8 days was promised. After not hearing from them by the 7th day, I made contact with the sales consultant who promised the office would call me to book installation by close of business of the same day, which did not happen. Then they contacted me on day 8 (Thursday, which was when the gates were meant to be installed by), to say that installation would happen on day 9 (Friday). I then took off from work to be at home for installation, only to receive a call that they would not be able to do the installation as one of their workers were ill. They offered to have the gate installed on the Saturday which was not possible for me as it was a long weekend and we were going on holiday. I opted to have the gates installed on the Tuesday, and took another day away from the office. I called them after 9am on the Tuesday to confirm time for installation, and yet again they did not make the booking for installation (they indicated that the woman that i had made that arrangement with was no longer employed there ). Very annoyed at this, they said they would get the manager (Winston) to call me...i received this call after 5 hours, only to get another apology! Although we upheld our part of the conditions, by providing full payment immediately after the sale was made, Maxidor did not honor their part. Their sales consultant provided a good pitch, and i expected the same level of service for the delivery of the product; this was not provided. The inconvenience of taking off days from work, as well as the security risk to my place, has been disconcerting. I am unimpressed with the service so far ! Wilma Wessels-Ziervogel