KK
Kholofelo K

1 reviews | Active since Aug 2014

23 Feb 2015, 11:07

Incomplete installation and bad service

my name is kholofelo and I'm not happy with the service I'm getting from Rehan and his branch manager of Maxidor Pretoria East. they did installation at my mother's place and the main door is blocked due to their installation and they did not finish with the installation due to not having enough materials. I've following up with Rehan but nothing is coming forth. the other day he said he will send someone at the house to look at it and no one came, few weeks back he said his branch manager will give me a call and even now I'm still waiting for the call. the only reason I bought maxidor and not one of its competitors is because of their product and service (or so I thought). my first experience with maxidor was a very pleasant, they even came to inspect and check our satisfaction with the product, but now i'm told they do not inspect installation, if a client is not happy he/she will contact the branch. that's what I've been doing but nothing is done about this.<br> <br> i'm so frustrated I don't even know what to do or where to go. But i'm never going to let this go, I've paid a lot of money for this.

0
Replies (1)
Maxidor
Maxidor's reply24 Feb 2015, 10:45
Official
Hello kholo kk,

Thank you for sending through your query.

Our branch manager has contacted you and has made an appointment to rectify all issues on the Wednesday 25/02/2015.

Please accept our sincerest apologies for the delay and inconvenience caused.

Please feel free to contact our call centre manager directly should you have any further queries on ***

Take Care!

Kind Regards
Maxidor SA