***********

<p>A month ago we made payment on having burglar proofing installed on windows and on doors around our townhouse in Port Elizabeth. After making timeous payment in full (with in 12 hours of recieving the quote), we were told fitment would take place with in 10 working days. </p> <p> </p> <p>Last Thursday, the fitment team arrived to fit the product.</p> <p> </p> <p>Issues:</p> <p>1) The team came in and left the place in an incredible mess when they left</p> <p>2) The language used by the 'foreman' was absolutely digusting</p> <p>3) When removing the old burglar bars, there was no care takenand damage to the plaster was caused</p> <p>4) The burglar bars for one of the bathrooms was cut too small causing them to have to re-order it (taking a week)</p> <p>5) The burglar bars fitted on the main bedroom was loose upon checking the fitment after the team left</p> <p>6) The locks for the Maxidor gate on the front door were apparently faulty and we were told that they would order new ones and this would take an additional week to get here.</p> <p> </p> <p>Today the fitment team came to fit the now correctly cut bathroom guard, to tighten the bedroom burglar guard and to change the locks and put the front door gate into operation.</p> <p> </p> <p>After fitting the new locks on the gate, low and behold, it still didnt work. After 20 minutes of repetative slamming to try and smash it into place, the 'foreman' conceeded that the locking mechanism is indeed damaged/made incorrecrly and a new part would need to be ordered, but first he must take photos to send to his manager or else the factory will not replae the part.</p> <p> </p> <p>I find this utterly disgusting, you guys now have our money but we do not have our completed product! Why can things not be done correctly the first time? Do you not check your product before it leaves the factory? </p> <p> </p> <p>****** useless bunch you are!</p>