If their strength is my security, then it's corroded and broken!

<p>I had a Maxidor installed at my business premises in Oct 2012.</p> <p>In March this year we called the customer consultant Odion to advise that the 'flights' on the gate had corroded and a few had broken off. He said that he would get someone to call us and arrange for the gate to be assessed. No such call was received. We called the callcentre at the end of April to query what the delay was and was told that the person handling our query (Terri), was on leave and to wait for her call when she returned on 3rd May. Yet again, no call was received and we called through again to query the delay in sending a team to assess the gate only to be told that there was no query logged on their system! After 3 months of waiting and making calls with no return service, it was frustrating to say the least! Finally, on 28 June, we received a call from Matt requesting pictures of the damages and a promise to have the gate assessed the next day. The gate was assessed the next day and we were advised that feedback would be sent to us soon and so we waited. 3 months passed with still no feedback from anyone at Maxidor. We called on 30 Sept and spoke with Terri advising that we were very unhappy with service as we were still awaiting feedback on the gate and our options available. She advised that she will get Odion to come through to assess the gate and that she would personally follow up on our query. True to her word, Odion called shortly thereafter and then came to the premises to assess the gate. He then advised that he would get feedback on the repair of the gate asap. Unfortunately, thats as far as the promise went as from the 30 Sept till today, 20th Oct no calls were received from anyone with regard to the gate assessment or repair. Very Disappointed with customer service at Maxidor!</p>