wB
warda B

1 reviews | Active since Sept 2014

30 Dec 2016, 06:49

Exceptionally POOR service from Maxidor

<p>Poor service delivery. No care for customer service. I was informed my gate would be installed a day before the time. No time given to make arrangements. When i specified that i would like it to be at a certain time, the call centre agent who called to INFORM me said no problem. She did not relay the message to the technician and the tech came to my house when i was still at work. I had to rush home from work as the technician indicated to me that they are "actually" closing on the said day and that if he does not install the gate on that day he would only be able to do it in the new year - thus inconveniencing me.</p> <p>The gate is scratched which eliminates some of the coating which means it will rust easily on those spots. This was likely done because the tech rushed to fit it.</p>

0
Replies (2)
Maxidor
Maxidor's reply03 Jan 2017, 10:09
Official

Dear Valued Client

Thank you for your feedback.

Our Regional Manager in Cape Town has contacted you to assist with your query. Please feel free to contact our National Service Manager directly should you require any further assistance on ***

Please accept our sincere apologies for the inconvenience caused.

Take Care
Maxidor SA

Best regards,

wB
warda B's update30 Jan 2017, 12:25
Reviewer Update

Maxidor has telephonically responded but the issue has not been resolved to date. I am still waiting on my gate to be fixed. My account is fully paid so they cannot use that as an excuse for not delivering a service. There is no excuse aside from poor service - even after a complaint has been logged.