Endless excuses and time wasting

I should have learnt my lesson the first time after it took 2 years to get my annual service but the product is good and I wanted uniformity. It's the maxidor durban branch

After requesting R50000 up front payment as its a "custom job" I had to contact them on finding out why after the stipulated time nothing has happened. Then booked and fitment guy comes very late. His excuses differ from the office. Then they cut the guards on site and use up more time. So what happened to custom job requiring full payment to make it!!! Then rebooked a few times as the 1 day installation has stretched to a long time. Then incomplete and need to wait. Also damage to my walls and paintwork. After repeated contact and emails to head office then 2 senior management come out.

Then end of it is all gates and burglar guards are installed but the arrangement to repair and paint the damage hasn't been completed. Even after a few more emails and excuses. Pathetic service. Absolutely frustrated. And no followup from the senior management as promised. Emailed head office and no response yet. If I am lucky to get a response via this message am sure it will be some nonsense generic apology and instilling my faith in the company and ensuring someone will contact me to discuss my issues all hoping to make it look like they care in front of the public no that its on this platform. I have told everyone not to use them. The company can't pay me back for my time and calls etc as once they get my money then service delivery is thrown out. It doesn't work like that in my line of business. Pathetic quality of service.