dont care about security of client

On October 18. David from Fourways branch tuck measurement for the windows and doors. We agreed that if quotation is approved and payment is made the very same day the installation will be done by Friday the 27. October. I approved the quote, paid 80% and send PoP to the Bert on the 18. The flat is in a newly build area with ongoing construction it is therefore vital to have the security in place before moving in. On the 26. I enquired the time of installation. When receiving no response I phoned Maxidor, only to find out that nobody ever has heard of my order or payment. Only later that day I received a phone call telling me that the manufacturing of the gates/bars is taking 10 working days and installation will only take place on the 1.of Nov. but one will try for 31. the Why was I not informed of the delay right at the beginning, we could have arranged a different day for moving. When taking measurements I informed David the sales Rep. that there had been already a holdup by gunpoint in the complex, he could see that the area was still a construction side. • Maxidor is to my experience unreliable and could not give a care about the safety of the clients as long as the payment for the product was received. • If ordering from Maxidor please get the date of delivery confirmed in writing on your order. Unfortunately we not living in a country where security can be taken easy, safety and security is most important.