CL
Catherine L

1 reviews | Active since Jan 2021

27 Jan 2021, 11:07

DO NOT USE MAXIDOR in Cape Town!!

After a 5 week late installation, Maxidor is finally here to install my security gate and guess what, it's not even Maxidor that pitches up, it's some other company (Best Buy Doors). And now I must just trust these strangers into my house. They've spent an hour this morning grinding the metal in my backyard to build the gate which makes you think why you had to wait so long for a 'custom' built gate from their factory.

The worst is if you try and phone customer service to find out when installation will happen they say that they will phone you back, and then they never do. They are incredibly rude and refuse to give your money back if they can't deliver on installation promises.

Do yourself a favour and go buy a security gate at Builders Warehouse and install it yourself.

https://www.builders.co.za/Fasteners-Fixtures-%26-Security/Security/Security-Doors/Xpanda-Alu-Glide-Plus-Security-Gate---White-%281000-x-2150mm%29-/p/***

0
Replies (4)
Maxidor
Maxidor's reply27 Jan 2021, 11:16
Official
Dear Catherine,

Thank you for your valued feedback.
We will be in contact with you regarding your matter.

Please accept our sincerest apologies and inconveniences caused.

Kind Regards,
Maxidor SA 
CL
Catherine L's update27 Jan 2021, 11:39
Reviewer Update
I tried phoning you 6 times already. Eventually someone put me through to the Cape Town manager's line and unsurprisingly her line went through to voice mail. What a joke. Your agents just keep on saying "sorry we have a bad line" and then eventually they drop the call.
Maxidor
Maxidor's reply27 Jan 2021, 11:49
Official
Dear Catherine,

We will ensure you receive urgent and speedy contact regarding you matter shortly.

Kind Regards,
Maxidor SA 
Maxidor
Maxidor's reply22 Feb 2021, 12:49
Official
Dear Catherine,

Thank you for the opportunity to resolve this matter for you.

Kind Regards,
Maxidor SA