complaint

<p>I bought security gates and burglar window at maxidor cape town October 2011 cash all they cost me plus minus R16.000. Firstly they installed the burglars after 12 days I made payment and sent the slip to them, last year I was told by someone that maxidor every year they clean the burglars for free if its less than 5 years, I called the office ********** 610 last year and no one helped me instead they were sending me form pillar to post my sales man was Schalk Fourie he never informed me about cleaning service when I asked him what can I use yo clean the gates he told me to buy Q20 of which I was using that all these years until I found out that I can get free cleaning service, I called the office again in September and I spoke to Stacey De Kock she said she will send people to go and check which she done that and they took photos and show her after 24 hours I should make a follow up to find out she only respond on the 19/10 informing me that my order is out of guarantee and it was not maintained yearly as per terms and conditions of which I never received any terms and conditions and none of them told me about the terms and conditions even the sales man who came for installation , she told me they will only offer me once off free cleaning service and I should pay for few components that need to be replaced of which I don't feel it's fair as a customer because other houses they changed the burglars if it's less than 5 years and I really don't understand why they cannot do the same . And iv been sending follow up email to Stacey and after that she didn't respond my emails on the 31 October Marissa Vosloo respond and advising me that Stacey left the company and she have taken over her position she even mentioned that my order out of guarantee I told her to refer me to senior manager she ref to Russel Biscombe Regional Manager he respond to my email after so many emails I was sending to him telling me that I will be liable for replacement. </p> <p> </p> <p>I really do not understand why must I pay for replacement and I was not getting free service for the company all these years just like other customers, I am so disappointed and angry with the service I am getting as I paid lot of money to maxidor to installed those burglars</p>