Bad service

I had installed my Maxidor D12 in 2012. On the 8 Oct this year as I arrived home, I was shocked to see a big hole in the D12 and my house broken into. I immediately contacted Maxidor Nelspruit where I purchased it and informed the situation. I was directed to a representative in Maputo who charged me aprox R1,700 to have it repaired and until today, 12 days later and after payment, I still continue sleeping unsafe and with a big hole in my Maxidor D12. I am truly disappointed after paying aprox R15k for this, being under guarantee, to be going through all of this delay to have it repaired.