Bad Customer Service

<p>What a bad experience i have been having with Maxidor Cape Town . I ordered and paid for the door in full which I received confirmation from Maxidor (31st August 2016)and I was informed that delivery and installation would be done within 10days. I then contacted Maxidor on 19th September 2016 as to the progress as no communication was forthcoming from Maxidor. I then received a call and an appointment was to have the installer would complete the job on Wednesday 21st September , the installer arrived an hour late and was missing pieces to complete the installation. Another appointment was set up for Thursday 22nd , he then arrived again 45min late, I then wanted to cancel the installation which I contacted the Sales person (Chris) the workshop manager and the Regional Manager (Russell) and nobody had the authority to cancel my deal. Russell asked that I give him a chance to redeem the Maxidor name , another appointment (3rd one ) was set up for Saturday 24th September and Chris \ Russell and installer would be there. After 1hour 30min the door was finally installed , they gave me 2 keys . I did inform them that I would need another 2 and I was assured that they will have the keys delivered during the week. It’s now the 3rd October and I still only have the 2 keys as now they keep on promising they will deliver the other keys . I will go and buy the other 2 keys but as for Service \ Customer and promise , Maxidor falls far short.</p>