Avoid the nightmare - don’t buy from Maxidor!

Avoid the nightmare - don’t buy from Maxidor! I have been in this nightmare for 14 months... 14 months of the worst consumer experience ever.

1. The Sales Consultant “lost” my order, after I paid in full, then blamed the factory... my roller gate eventually arrived 2.5 months later. 2. The gate arrived, it was galvanised but was not powder coated. The Maxidor Consultant said I didn’t ask for powder coat, which both my builder and I definitely did, but I paid the extra charge to have it done and had to wait another 3 weeks for installation. 3. 4 Months after installation the gate derailed. Numerous calls to the Call Centre to have the gate fixed, but all I got was the same installer who came and did a temp fix. The gate continued to get stuck... the installer fixed it... again and again. I could not use my gate and no one from the Cape Town office returned my calls nor emails. 4. Fast forward another 5 months of temporary fixes and still no response from the Cape Town office. I logged a formal complaint with the Head Office and asked for a refund. I was then assured that Maxidor will address all the issues. 5. Maxidor replaced the motor, which was too weak to carry the wait of my gate, but it took another 2 months of me continuously following up and leaving messages to get the damage that the derailed gate caused fixed. By now the damaged areas was rusted badly causing the slats to get stuck. Once again I could not use my gate. 6. Eventually the replacement parts arrived. However the installer noticed that the shaft, springs, side rails and T-bar was badly rusted too and would just cause damage to the new replacement parts. He could not proceed to install the parts. Still, I cannot use my gate to access my driveway. 6. After escalating my complaints as much as I possibly could within Maxidor Head Office, they agreed to replace the entire gate bar the motor as it was recently replaced. 5. The “new gate” arrived this week. NOT GALVANISED. NOT POWDER COATED. DAMAGED - paint chipped off and parts already showing signs of rust. I immediately phoned the Cape Town MD who at first wanted to shift the blame to the factory and then when I shut him down to take ownership, tried to shift the blame to me that I didn’t tell them to galvanise. He then assured me that he would phone Head Office and get them to contact me. Melissa Sinclaire from Head Office was in a meeting, but would phone me back in 30 mins. 24 hours later and I’m still waiting for the call from Head Office. This is the final straw - I have given Maxidor too many opportunities to fix their mistakes. Since installation of this gate 16 months ago I have only had full use of my driveway for 4 months. This gate is an important security feature to my property and I refuse to continue down this road with Maxidor. I have now written to their Head Office, formally requesting a refund. It would not surprise me if I don’t hear back from them or if they try to convince me to give them yet another chance as this seems to be Maxidor’s delaying tactic. I am seeing my lawyer today to take this further with Maxidor as I’ve had it.