8 Months Later - Still Waiting for Gate's Locks

We had a Maxidor slamlock gate installed in September 2014. The gate was installed by Maxidor technicians with the incorrect locks for that particular gate as they were apparently out of stock of the correct locks. We were basically forcing the gate open with one key for two different locks. This resulted in me being locked out of the house for 4hours, 3months ago when the lock jammed and the gate would not open. After numerous frantic phone calls, the technicians came and just replaced the locks with the same incorrect ones as they were STILL out of stock! This completely defeats the purpose of this \security"gate as we are now opening the gate with TWO separate keys for two different INCORRECT locks and it doesn't even lock when slammed! For this 8 months we have not received EVEN ONE phone call from Maxidor as to when this will finally be resolved. We have been the only ones calling them. Pathetic service. I would not recommend theses \""industry leaders\"" to anyone. """