7 weeks and still waiting

We ordered and paid a 100 % deposit for security gates on 7.7.15, including an amount for matching colour with our standard dark blue / black aluminium window frames (an extremely common colour, nothing unusual). They promised delivery within 20 - 25 working days. Installation was booked for 17.8.15. A day later, after complaining about outstanding delivery, we are told, they received our gates in the wrong colour. We wanted to cancel the order and our money back, but then we were promised that the gates will be resprayed before the end of the same week. Another week has passed and we are still waiting. They say a refund takes 6 months to process ... We have cancelled our order now and will leave it to our lawyer to get back our money immediately.<br> Once they have got your money, time lines don't seem to matter. Our sales person is a lovely guy, but he obviously does not get the necessary backup from head office or the factory! I would not recommend Maxidor and rather look elsewhere.