Pathetic customer experience

Extremely poor experience from Maxidor Cape Town. I was scheduled for installation for my security on a specific day, however, there was no communication from this Maxidor branch to inform me of the specific time slot that they will come and install. I as a customer had to call to find out the time. When the installer came through, they came during loadshedding and thus could not perform the installation. The installation had to be rescheduled for the next day whic I didn't have a major issue with. During the installation the next day, it was found that the locking mechanism provided to the installer was faulty and the measurements taken were incorrect as the channels provided left a massive gap between the wall and the gate. I need a security gate however, Maxidor sees it fit to allow anyone to easily get past the gate. I called the sales rep at that time to discuss the issue. The sales rep spoke to the installer and had no intention to speak to me about the issue Yet again, the installer had to reschedule to make the adjustments and come back to install, mind you this was no fault of the installer. The next day, the installer had to delay the time slot we agreed upon because yet agsin there was an issue, the installer was not given the locking mechanism and he had go and purchase one It sad to know that my only point of contact is the installer abd the installer is left to handle the customers issue.

I was thinking of using Maxidor for other security gates in my home and the sales rep knows this very well. From this experience, I will never use Maxidor and I DO NOT recommend Maxidor to anyone. Customer experience is not a priority and not respected by Maxidor.