Indifferent and poor customer service at luxury brand shop

I decided to spoil myself and to support a local designer by buying an outfit at the MaXhosa shop in the Mall of Africa. However, I was very disappointed by the indifferent and suboptimal customer service I received. The person who assisted me on Saturday 23 August, Nakedi, did not even bother to introduce himself, or ask for my name, except at the end when I had to pay. I needed the waist of the skirt adjusted. I was promised that they would inform me when the adjustment was made. However, on Wednesday 27 August I had to call in the evening to find out if the skirt was done. No one bothered to call, or to check if I knew that the outfit was ready for collection, despite having my mobile number and email address. This detracted significantly from my overall shopping experience. Such service falls short of the standards expected from a luxury retailer. Certainly, this is the first and last time that I will buy such an expensive item from the MaXhosa shop!