MAWER & DELPORT do not rely to emails

On 6 sept 2021, i met with trustees and Mawer &delport at my unit, regarding common property matters that required attention . 3 months transpired and i received no reply for mawer & delport. When i enquired they said they asked Trustees to sort 2 matters , i enquired about the other matters i raised at onsite meeting. No minutes or notes were taken by them or the trustees at the onsite meeting. they said i must email to them, which i did on 9th November 2021. As at todays date 11 feb 2022, i have had no reply. This is our managing agent for our complex. BAD CUSTOMER SERVICE 0/10