Super ****py Service

<p>My cellphone has been ****** last year in November 2016 whereafter i went to do all the necessary things you need to do when you want to claim from your insurance. Today is the 2nd of January 2017 and i have heard NOTHING in regards of my claim, despite the 14 calls i have made to several departments redirecting me around from the one department to the other. I have spoken to 6 diferent consultants all of which not one of them knew what they were doing. I dont know who is more ***********, the branch i submitted my claim to or the insurance division of the broker division of whom. Today i have been told after holding on for 1hour and 32 minutes to speak to a consultant that they havent received my claim and that i should re-send my claim form together with my ID and a Tax invoice (which was never requested from me in the first place) to them directly and when i asked how long this would be taking, the consultant rep**** with, "i cannot answer you mam". I would like to tell you that i have never received ****pier service than i have received this past month from a service provider. I dont know whom to speak to, i dont know where to phone or to whom to complain to anymore because they just dont care but all i can say is I AM DISGUSTED!!</p>