LB
Lencoe B

1 reviews | Active since Apr 2017

25 Jun 2018, 08:29

Poor services and empty promises

Maverick MTN takes its clients for granted, they just after our money, they do not value clients money, the service you need to beg for it as if you borrowed their contract phones. They sell lies to us this people, customer service at a corner shop is even better because our is valued. Remind me again not to ever do any contract with MTN and its insurance.

0
Replies (2)
Maverick Telecommunications
Maverick Telecommunications's reply02 Jul 2018, 16:07
Official

Dear La Slam Lencoe Bouwer

Please accept our apologies for not responding to this complaint earlier. Due to the fact that we were not signed up to Hello Peter we were not aware of your unhappiness.

I would like to personally thank you very much for taking the time to informing us of your unsatisfactory experience. I realise that in this day and age we are all very busy and appreciate the time and effort taken by yourself to let us know have fallen short of your service expectations. Without complaints such as yours we are unable to address poor service or improve our customer experience.

Please could you provide us with contact details in order to investigate the complaint and attempt to resolve?

With humblest apologies

Innocentia Jacobus

Service Department

Maverick Telecommunications (Pty) Ltd.

UPLIFT & INSPIRE

Tel: ***

Cell : ***

Head Office: ***

E-Mail: ***

Maverick Telecommunications
Maverick Telecommunications's reply02 Jul 2018, 16:08
Official

Dear La Slam Lencoe Bouwer

Please accept our apologies for not responding to this complaint earlier. Due to the fact that we were not signed up to Hello Peter we were not aware of your unhappiness.

I would like to personally thank you very much for taking the time to informing us of your unsatisfactory experience. I realise that in this day and age we are all very busy and appreciate the time and effort taken by yourself to let us know have fallen short of your service expectations. Without complaints such as yours we are unable to address poor service or improve our customer experience.

Please could you provide us with contact details in order to investigate the complaint and attempt to resolve?

With humblest apologies

Innocentia Jacobus

Service Department

Maverick Telecommunications (Pty) Ltd.

UPLIFT & INSPIRE

Tel: ***

Cell : ***

Head Office: ***

E-Mail: ***