Phone unblacklisting

<p>On the 13/04/2016,my son came to tell me he think he lost his phone,we searched and could not find it.The evening I called the mnt callcentre spoke to Loveness and asked her to blacklist the phone and block the simcard,because I took the phone on contract for him.I received an ITC number - ********** 2, and also reveived an reference number ********** 20 for my call.I did what i was suppose to do.</p> <p>The 15/04/2016 I went to the mtn branch on Thibault Square in Cape Town for assistance,they then advised me that they need a affidavit stating the story that happend to the phone and a copy of my id.</p> <p>The 18/04/2016 I took the supporting documents to them and they then advised that it will take 7 working days for the phone to be unblacklisted and there after I can only have the simcard unblocked.</p> <p>After 3 months my phone is not unblacklisted,which means I cannot unblacklist the simcard,i am paying my contract on time and not receiving any benefits for the money i am paying.My son have a phone that he cannot even use & it is really frustrating to go back to the mtnbranch and be told that they have logged several queries and they can do anything for me.</p> <p>Zelpha at the mtn branch gave me a copy of the e-mail corespondence between her and the customer service department.</p> <p>The e-mail states that they are unable to un-blacklist the handset as per the error message on the system.The reference number for the query logged is SMC/ ********** 2807.The cell number is ********** 369.</p> <p>Please assist me with this matter as the service is pathetic.</p>