pathetic service from MTN Maverick store Riverside Mall

Item: Maverick Telecommunications
Rating: 1
Author: Reon S

MTN store in Riverside mall is a schlep of note. I went on Tuesday for a contract and this afternoon i still havent received feedback only that they looking at the application. 4 days later. this is pathetic and all i get told is the system the system. In this day and age how can it take 4 working days to get feedback. my last reply received after visiting the store via email is

From: MTN Rondebosch Store -Maverick Group ********** Sent: Friday, January 11, 2019 3:52 PM To: Reon Siyaya ********** Subject: RE: Reon Siyaya

Good Day sir

Still not approved , We can see that they are looking at your application because they wanted to confirm the work number

Kind Regards MTN Rondebosch MAVERICK TELECOMMUNICATION

no urgency i must just accept

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Replies (1)

Maverick Telecommunications's replyOfficial

14 Jan 2019, 15:50

Good day, Mr Siyaya.

Please accept my most humble apologies for the frustration caused by your negative service experience at our Riverside Mall store.

I would like to thank you very much for taking the time to inform us of your unsatisfactory experience. We appreciate the time and effort taken by yourself to let us know where we have fallen short of your service expectations. Without feedback such as yours we are unable to address poor service or improve our customer experience.

I have requested your contract application paperwork from the store and will investigate what is causing the delay with the approval of your application.

I will make contact with you by 10:00 tomorrow morning to provide you with feedback.

Kind regards,
Tara
Customer Service Manager
Maverick MTN

Maverick Telecommunications's reply14 Jan 2019, 15:50

Official

Good day, Mr Siyaya.

Please accept my most humble apologies for the frustration caused by your negative service experience at our Riverside Mall store.