1 reviews | Active since Jul 2017
No benefit
<p>So, I renew my contract March. I opt for the iPhone for life R100/m deal. Weeks later I notice the R100 not deducted from my account. Why?! MTN didn't register it. Now I'm told the deal no longer exists. TOOOOOO BAD MTN. Isigned up for it BEFORE the deal ended. Fix your INCOMPETENCE and give me the deal you promised. You most probably won't though- reason being- I was promised on my previous hellopeter message that I will be helped as MTN strives to keep customers happy- HOGWASH!!!! STILL NO HELP FROM MTN. STILL NO FEEDBACK. YOU ARE BEYOND USELESS!!!!!!! <br />P. S..... I expect my new phone March 2018!!!!!!!!!</p>
Dear Nadine,
Please accept our apologies for not responding to this complaint earlier. Due to the fact that we were not signed up to Hello Peter we were not aware of your unhappiness.
I would like to personally thank you very much for taking the time to informing us of your unsatisfactory experience. I realise that in this day and age we are all very busy and appreciate the time and effort taken by yourself to let us know have fallen short of your service expectations. Without complaints such as yours we are unable to address poor service or improve our customer experience.
Please could you provide us with contact details in order to investigate the complaint and attempt to resolve?
With humblest apologies
Innocentia Jacobus
Service Department
Maverick Telecommunications (Pty) Ltd.
UPLIFT & INSPIRE
Tel: ***
Cell : ***
Head Office: ***
E-Mail: ***
Dear Nadine,
Please accept our apologies for not responding to this complaint earlier. Due to the fact that we were not signed up to Hello Peter we were not aware of your unhappiness.
I would like to personally thank you very much for taking the time to informing us of your unsatisfactory experience. I realise that in this day and age we are all very busy and appreciate the time and effort taken by yourself to let us know have fallen short of your service expectations. Without complaints such as yours we are unable to address poor service or improve our customer experience.
Please could you provide us with contact details in order to investigate the complaint and attempt to resolve?
With humblest apologies
Innocentia Jacobus
Service Department
Maverick Telecommunications (Pty) Ltd.
UPLIFT & INSPIRE
Tel: ***
Cell : ***
Head Office: ***
E-Mail: ***