MTN Incompetence and *******ion

<p>I went to MTN Jabulani to an upgrade on my number, only to find out that the number has been upgraded on the 6th February in which i never did. On the 7th February i called MTN call centre and i was told that it was upgraded and phone was delivered on Friday the 6th Feb in Cape town i asked the cunsultant how is that possible because i never did the upgrade. I was request to do an affidavant and forward the info to MTN which i did. How on earth did they upgrade and even deliver without verifying the client documentation and address still baffles me.Yesterday i phone MTN to do a follow up as i have received a bill of R1200.00 that i have to pay. The consultant told me that i have to pay as they will cut my line. Why must i pay for something i didnt get. To me this has ***** and *******ion written all over it.</p>