A week wait to approve a 199 contract

On Thursday 10th May I sent in documents to open an mtn data contract. They informed me it will take from 2 to 48 hours for approval. I heard nothing friday and Sunday I decided to head to the mall which is 50km from where I live to check on the status of my approval. They informed me that all docs has been submitted and I have to wait for the outcome. Monday when I called I was told the docs was not yet submitted and they will do it immediately and will keep me updated. Tuesday I was informed the copy of my ID was to light or dark and it was declined due to that reason. It was resent and I was again declined as I had to submit 6 months bank statements instead of 3 as it was for my company and not personal. I sent it in via mail and asked that the agent calls me to confirm all has been received and sent...heard nothing from them. This morning I went into the store again only to be told it is still pending and the person dealing with the application is only in at 12h00 and he will call them to check whats happening and get back to me as soon as he gets in. Again I heard nothing and had to drive all the way back to the mall as their lines are constantly busy yet the store its never full. I was told it is still pending and he cannot do anything about it. I asked him for a number for head office and he said he cannot assist me with a number. I then called customer care first and spoke to Namita who then gave me a number for coleni on ********** 325 who then gave me a number for Greni on ********** 667 who then gave me a number for magi and eventually I ended up with a very rude and unhelpful Nicollet on ********** 67 until I got fedup and put down the call. She just said its MY and thr consultant responsibility to check my documents...funny because I dont work for mtn and dont know what docs should be submitted. Im so unhappy as I cancelled Vodacom for bad service and mtn is even worse