You are *****ing from customers.

Went into a store looking at getting a cable to connect my monitor to a pc. Explained I need a VGA cable to USB since I have already used my VGA port on my computer. A women helped me. Said I need this cable (it was a serial to USB. One that would not work.) I was told this cable is a male when it was actually a female. (I had only seen the mistakes upon arriving home as I had no time to look in store and had faith the employees knew what was needed and had knowledge on the computer subject.) Upon arriving back to my pc and trying to plug it in I saw it was the wrong one. It was a female and I needed a male. I went to another store only to be told I was given the wrong cable and need a male one. I was then told I cannot exchange the cable with the store since the one I bought from was a franchise and the one I was at the second time was a branch. So I had to buy another cable at the second store only to get back home and see I was given the wrong cable yet again. I called the first store and spoke to the women who sold me the cable and stated that she had given me the incorrect cable. She found a different cable that I could use MY OWN VGA cable and buy another cable that has a VGA to HDMI. I had to get another cable to fit this which cost me even more money. I made the best decision to buy this second cable (the HDMI to fit into my PC and not the third cable I had to buy from the store.) I then couldn’t be given MY MONEY back even though it was a mistake on BOTH stores part. I don’t shop at matrix. They gave me in store credit. Who in their right mind would go back to these stores specifically because oh guess what? You can only spend the store credit at the specific store you got it from. I’m appalled at the service and the lack of customer service. Store credit is not the same as money. How does this not qualify as theft? Furthermore I asked how long the store credit is valid for and was told 6 months. The forum with my store credit info only says 90 days.

Do not shop at matrix warehouse they’ll sell you items that are incorrect in hopes you’ll come back to get a different item then not give the money that they STOLE from you.

What the big downer is the cable was for my sister so that she can use a second monitor while working while staying with me. She is going back overseas on the 21st therefore store credit wouldn’t work for her and I can’t go give her the money for the credit forum because I don’t shop at matrix. I still have to take the second cable back to the second store.

There are so many things wrong with what has happened. This error on the staffs accord has cost over R200 to be taken from my own pocket. Money that I cannot afford to lose. Further more not being able to spend the credit at the same store is also a no no.

How on earth does this comply with the CPA Guidelines? This is theft. I traveled over 20 km within a day to try and fix errors that weren’t made by me.