1 reviews | Active since Jul 2011
Wow threatening to beat up their clients
My modem is in need of repair after only 10 months their lead time is 7 to 21 days which is totally unacceptable to me. I spoke to an alleged manager nsamed Deon who told me I must come to Alberton branch and he will **** me up what kind of staff and policies do they have and employ.
Good day Tom
We apologize that you have had this experience with us and would like to ensure you that this is not the way we treat our customers. Appropriate action will be taken against staff that has overstepped their boundaries. Our return policy is not unique and should you take a product back to any supplier after 10 months they will all send the unit in for warranty and we normally get it back in 7 days. The 21 days is worst case scenario if there is a back log etc at the suppliers. Once again accept our apology for any inconvenience caused.
Regards
The Matrix Team
Good day Tom
We apologize that you have had this experience with us and would like to ensure you that this is not the way we treat our customers. Appropriate action will be taken against staff that has overstepped their boundaries. Our return policy is not unique and should you take a product back to any supplier after 10 months they will all send the unit in for warranty and we normally get it back in 7 days. The 21 days is worst case scenario if there is a back log etc at the suppliers. Once again accept our apology for any inconvenience caused.
Regards
The Matrix Team