Worst service by employees and manager

I had a problem with my laptop as it was not charging, my laptop would only switch on when i connect it to the charger however the battery would nt charge. I then took my laptop to matrix in maponya mall since i bought it there early this year repairs. The laptop was then booked in for repairs and sent to lenovo for assessment. I was then told that it had water damage nd lenevo refuses to touch it since it was water damaged. When i went bk to the shop to collect my laptop expecting to find it in the same condition as it was when i brought it in, to my surprise its no longer working and it needs a new software etc. I refused to take it back as it was not in the same condition as it was when i booked it in and the *********** employees were acting brand new like they did not know what happened, what is worse the manager Micheal told me straight that he wasn't there and he cannot assist. Between Matrix nd Lenovo sum1 tempared with the laptop nd destroyed it, all im asking for is for my laptop to return to the same condition as it was when i booked it in. Im taking this matter further to the consumer goods and services ombud as i recieved the worsed service at the store nd was told by the manager that he cannot assist me.