1 reviews | Active since Oct 2016
Was kicked out of Matrix Mafikeng store for complaining to head office for being overcharged
<p>After charging me R1299 for a R500 modem at Matrix Mafikeng i checked the prie online and called the head office and they contacted the mafikeng store who then called me to come personally to the store not knowing that i was in for it.</p> <p>As soon as i got there i was told that i should not have called the head office because they work different from the matrix head office and i should never put a foot at mafikeng matrix again otherwise they will never sell to me again, i was rudely told that i should do my shopping else where beausae people like me cause trouble for reporting that i was over charged by almost x3 the orinal amount.</p> <p> </p> <p>The sales person was so rude that the manager shouted shut up to him as he could not stop yelling at me that i should not have told on him. I was even shaking beause i could not believe the words he was saying. The manager was just quet listerning to the sales person and i asked her how she can allow this, then she told the sales person to shut up and he continued saying i should never return to the matrix store ever again and saying he has a right to not ever sell to me again right next to the manager.</p>
Good day Rudolph
We would like to take this opportunity to apologize for any inconvenience caused. As the Franchisor we view this complaint as a serious matter and we will be taking steps from our side to ensure that this doesn't happen again.
Regards
The Matrix Team
Good day Rudolph
We would like to take this opportunity to apologize for any inconvenience caused. As the Franchisor we view this complaint as a serious matter and we will be taking steps from our side to ensure that this doesn't happen again.
Regards
The Matrix Team
