SP
Shawn P
1 reviews | Active since Oct 2014
24 May 2020, 10:15
untruthful after sale service
i bought a maverick gaming chair and it broke the back rest pulled skew so i took it back and i got a new chair then part where the wheels goes on broke and i took it back and they replaced the bottom part and now my back rest pulled skew and it broke the back rest cant swings loosely. the back rest cover can zip off for cleaning so so i zipped a small piece up to see what broke and i saw the welding broke it snapped off and i saw what a poorly made chair it is so i took it back again and matrix sent it away and now they are refusing to give me store credit so i can get another chair say saying its physical damage when i just leaned back and it snapped . when they say physical damage and you ask them how then all of a sudden they cant answer you because its not physical damage i just sat in my chair and it broke because its a bad brand . i dont want the same brand i want store credit so i can choose a different chair
Helpful (0)
Replies (6)0
Replies (6)
Matrix Warehouse Computers's replyOfficial
26 May 2020, 11:48Dear Shawn
We are very sorry to hear about your experience. We have investigated your complaint and the following was found.
We have deployed 180 chairs at our Maverick venue without any complaints. We have sold another 681 chairs to the general gaming community and public. Your chair is the third warranty claim we have received back in more than a year. The conclusion we have looking at the way the shock absorber was bent is deemed "Physical Damage" The chair has been repaired and you are welcome to collect it at your earliest convenience from the store. We do apologize in advance if this does not meet your approval, but the repair was the best solution we can offer you.
Regards
The Matrix Team
We are very sorry to hear about your experience. We have investigated your complaint and the following was found.
We have deployed 180 chairs at our Maverick venue without any complaints. We have sold another 681 chairs to the general gaming community and public. Your chair is the third warranty claim we have received back in more than a year. The conclusion we have looking at the way the shock absorber was bent is deemed "Physical Damage" The chair has been repaired and you are welcome to collect it at your earliest convenience from the store. We do apologize in advance if this does not meet your approval, but the repair was the best solution we can offer you.
Regards
The Matrix Team
Matrix Warehouse Computers's reply26 May 2020, 11:48
Official
Dear Shawn
We are very sorry to hear about your experience. We have investigated your complaint and the following was found.
We have deployed 180 chairs at our Maverick venue without any complaints. We have sold another 681 chairs to the general gaming community and public. Your chair is the third warranty claim we have received back in more than a year. The conclusion we have looking at the way the shock absorber was bent is deemed "Physical Damage" The chair has been repaired and you are welcome to collect it at your earliest convenience from the store. We do apologize in advance if this does not meet your approval, but the repair was the best solution we can offer you.
Regards
The Matrix Team
We are very sorry to hear about your experience. We have investigated your complaint and the following was found.
We have deployed 180 chairs at our Maverick venue without any complaints. We have sold another 681 chairs to the general gaming community and public. Your chair is the third warranty claim we have received back in more than a year. The conclusion we have looking at the way the shock absorber was bent is deemed "Physical Damage" The chair has been repaired and you are welcome to collect it at your earliest convenience from the store. We do apologize in advance if this does not meet your approval, but the repair was the best solution we can offer you.
Regards
The Matrix Team
SP
Shawn P's updateReviewer Update
26 May 2020, 12:48your response is unacceptable as one of your own employees have stated the low quality of the chairs and its blatantly obvious that you suddenly have developed a problem only since a credit has been asked . I will collect my repaired chair but keep in mind that the physical damage you accusing me of is impossible seeing as all i do is sit in my chair.
SP
Shawn P's update26 May 2020, 12:48
Reviewer Update
your response is unacceptable as one of your own employees have stated the low quality of the chairs and its blatantly obvious that you suddenly have developed a problem only since a credit has been asked . I will collect my repaired chair but keep in mind that the physical damage you accusing me of is impossible seeing as all i do is sit in my chair.
SP
Shawn P's updateReviewer Update
26 May 2020, 14:27I went to fetch my chair and they told me they must send it back . so somewhere someone is not doing their job . and once again the person i spoke to said so them self maverick is a bad brand of chair so i dont want it repaired i want store credit so i can get a different brand chair . you can keep your poorly made chair to yourself
SP
Shawn P's update26 May 2020, 14:27
Reviewer Update
I went to fetch my chair and they told me they must send it back . so somewhere someone is not doing their job . and once again the person i spoke to said so them self maverick is a bad brand of chair so i dont want it repaired i want store credit so i can get a different brand chair . you can keep your poorly made chair to yourself
Matrix Warehouse Computers's replyOfficial
26 May 2020, 15:48Good day Shawn
There seems to be a bit of broken telephone and we apologize for this. We will advise you when the chair will be ready for collection.
Regards
The Matrix Team
There seems to be a bit of broken telephone and we apologize for this. We will advise you when the chair will be ready for collection.
Regards
The Matrix Team
Matrix Warehouse Computers's reply26 May 2020, 15:48
Official
Good day Shawn
There seems to be a bit of broken telephone and we apologize for this. We will advise you when the chair will be ready for collection.
Regards
The Matrix Team
There seems to be a bit of broken telephone and we apologize for this. We will advise you when the chair will be ready for collection.
Regards
The Matrix Team
SP
Shawn P's updateReviewer Update
26 May 2020, 15:55Im not picking up the same chair either you give me credit or we can take this much further . im not asking for my money back i want store credit so i can get a better chair and you will make more money but apparently that doesnt make sense to you
SP
Shawn P's update26 May 2020, 15:55
Reviewer Update
Im not picking up the same chair either you give me credit or we can take this much further . im not asking for my money back i want store credit so i can get a better chair and you will make more money but apparently that doesnt make sense to you
Matrix Warehouse Computers's replyOfficial
26 May 2020, 15:59Noted, we will be in touch in due course.
Regards
The Matrix Team
Regards
The Matrix Team
Matrix Warehouse Computers's reply26 May 2020, 15:59
Official
Noted, we will be in touch in due course.
Regards
The Matrix Team
Regards
The Matrix Team