JPdP
Juan Pierre du Plessis

1 reviews | Active since Jul 2018

30 Jan 2019, 12:00

********* and downright disgusting experience at Matrix Warehouse Princess Crossing

I am highly disgusted with this branch of Matrix Warehouse... At the end of November I took 2 computers to them for testing because we had a major lighting strike and both PC's were out...

They gave feedback and said everything is busted except the Harddrives... As I paid I was asked if I would like to recycle the computers they can do that for me... I paid R500 for the 2 pc's to be tested, and had a feeling something was off...

I got friends to help me test them again. Some of the RAM is still fine, the NVIDIA 1050ti is still working 100% which is not a cheap graphics card to replace. AND, wait for it, the i3 CPU and the i7 CPU is also still working 100%...

So I paid R500 to get **** to about my computers. And it would have cost me way more to get the computers up and running again had I not gotten a 2nd opinion...

Matrix Warehouse Princess Crossing, what you did was ********* and completely unacceptable. You will never see me again. I actually want my money back but I doubt that will even happen...

0
Replies (2)
Matrix Warehouse Computers
Matrix Warehouse Computers's reply30 Jan 2019, 16:15
Official
Good day Juan

We apologize in advance for any inconvenience caused. We are investigating the matter and will provide feedback a.s.a.p.

Regards
The matrix Team
Matrix Warehouse Computers
Matrix Warehouse Computers's reply31 Jan 2019, 14:31
Official
Good Afternoon Juan,

We have been in contact with the owner of the store who has agreed to refund an amount to you, as well as retest the machines at your earliest convenience.

Regards,
The Matrix Team