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Nicholas S
1 reviews | Active since Dec 2018
14 Dec 2018, 16:16
Unacceptable after sales service
Initial service was quite good. Product received was damaged and i was told they will source a replacement within a week. Its now been almost 3 weeks with no response from them, even after sending a followup mail asking for feedback.
Currently i would suggest avoiding dealing with them as this is unacceptable on expensive purchases.
Helpful (0)
Replies (5)0
Replies (5)
Matrix Warehouse Computers's replyOfficial
14 Dec 2018, 16:32Hi Nicholas
Please provide me with your details, so I can resolve the matter a.s.a.p.
Please provide me with your details, so I can resolve the matter a.s.a.p.
Matrix Warehouse Computers's reply14 Dec 2018, 16:32
Official
Hi Nicholas
Please provide me with your details, so I can resolve the matter a.s.a.p.
Please provide me with your details, so I can resolve the matter a.s.a.p.
Matrix Warehouse Computers's replyOfficial
17 Dec 2018, 09:06Hi Nicholas
Can you provide me with a e-mail address or contact number. The contact number the store have, isn't answered at all.
Can you provide me with a e-mail address or contact number. The contact number the store have, isn't answered at all.
Matrix Warehouse Computers's reply17 Dec 2018, 09:06
Official
Hi Nicholas
Can you provide me with a e-mail address or contact number. The contact number the store have, isn't answered at all.
Can you provide me with a e-mail address or contact number. The contact number the store have, isn't answered at all.
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Nicholas S's updateReviewer Update
17 Dec 2018, 21:18Hi, i dont think one missed call constitutes "the number isnt answered at all".
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Nicholas S's update17 Dec 2018, 21:18
Reviewer Update
Hi, i dont think one missed call constitutes "the number isnt answered at all".
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Nicholas S's updateReviewer Update
17 Dec 2018, 21:22Aside from that 3 days later this is now the reply. Great effort. Less impressed. Im happy with just a full refund thanks. No problem buying from another supplier
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Nicholas S's update17 Dec 2018, 21:22
Reviewer Update
Aside from that 3 days later this is now the reply. Great effort. Less impressed. Im happy with just a full refund thanks. No problem buying from another supplier
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Nicholas S's updateReviewer Update
22 Dec 2018, 14:15issue was eventually resolved thanks to a helpful staff member at the springfield store. Thank you Francis. I still wouldnt say this was a pleasant experience but at least it was resolved.
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Nicholas S's update22 Dec 2018, 14:15
Reviewer Update
issue was eventually resolved thanks to a helpful staff member at the springfield store. Thank you Francis. I still wouldnt say this was a pleasant experience but at least it was resolved.