1 reviews | Active since Apr 2017

11 Apr 2017, 13:21

The worst computer/technical company ever

<p> I bought a mouse and keyboard(wireless) after 2 months of it constantly not working the mouse not responding, I took it it to be fixed. After 2 weeks I had to go in as they did not even contact me, they replaced it with a new one. After 2 days the new one had the exact same problems. I took it back they refused to refund me and sent it for repairs, after 3 weeks I still had no feed back, when I went in they said it wasnt broken and gave it back to me and no solution thats it. They also made sire I had to take it without a boxes so I cant go back in with it.</p> <p> </p> <p>This company is awful and sells cheap items and *****s your money. It is thw biggest waste of your time to buy anything here. I wish they'd fix there horrible customer service.</p>

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Replies (3)
Matrix Warehouse Computers
Matrix Warehouse Computers's reply11 Apr 2017, 14:48
Official

Good day Bruce

The Keyboard and mouse you bought is a well know brand called "Genius" that is available at all major retailers in South Africa. The suppliers has tested the unit working 100% and therefore we cannot give you another product, as it is working. Maybe the application you are using it for is not suited for the product. Feel free to contact us to ensure that you have the correct product for the task.

Regards

The Matrix Team

Best regards,

's update11 Apr 2017, 15:30
Reviewer Update

Good day I am using it on windows 10, with office. So the product is used for normal work application and nothing special.

Matrix Warehouse Computers
Matrix Warehouse Computers's reply11 Apr 2017, 16:01
Official

Hi Bruce

A consultant will be in touch shortly.

Regards

The Matrix Team

Best regards,