TP
Tebogo P
1 reviews | Active since Jan 2016
08 Jan 2016, 17:25
The worst branch in the Southern Hemisphere
This particular branch has 4 assistants and they are all lousy at service delivery let alone assist customers efficiently.I brought my desktop in as it had a minor problem with the graphics card.One guy attended to me but even his assistance was lousy.At one point a lady came in who required assistance and none of the other 3 approached her to assist so she eventually left. I don't know what the rest of the other assistants are there for.If you're going to wear a shirt with the Matrix warehouse logo on it,you should wear it with pride in enjoying your job to assist customers and deliver a service that'll have them coming back...I'm appalled!!!!
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Replies (1)Matrix Warehouse Computers's replyOfficial
14 Jan 2016, 14:16Hello tphofa,
Thank you for the mail. We are looking into your complaint and we take the matter up seriously. This specific store is a franchised store and we are in touch with the owner to ensure that service delivery is improved with immediate effect.
Regards
The Matrix Team
Thank you for the mail. We are looking into your complaint and we take the matter up seriously. This specific store is a franchised store and we are in touch with the owner to ensure that service delivery is improved with immediate effect.
Regards
The Matrix Team
Matrix Warehouse Computers's reply14 Jan 2016, 14:16
Official
Hello tphofa,
Thank you for the mail. We are looking into your complaint and we take the matter up seriously. This specific store is a franchised store and we are in touch with the owner to ensure that service delivery is improved with immediate effect.
Regards
The Matrix Team
Thank you for the mail. We are looking into your complaint and we take the matter up seriously. This specific store is a franchised store and we are in touch with the owner to ensure that service delivery is improved with immediate effect.
Regards
The Matrix Team
