TP
Tebogo P

1 reviews | Active since Jan 2016

08 Jan 2016, 17:25

The worst branch in the Southern Hemisphere

This particular branch has 4 assistants and they are all lousy at service delivery let alone assist customers efficiently.I brought my desktop in as it had a minor problem with the graphics card.One guy attended to me but even his assistance was lousy.At one point a lady came in who required assistance and none of the other 3 approached her to assist so she eventually left. I don't know what the rest of the other assistants are there for.If you're going to wear a shirt with the Matrix warehouse logo on it,you should wear it with pride in enjoying your job to assist customers and deliver a service that'll have them coming back...I'm appalled!!!!

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Replies (1)
Matrix Warehouse Computers
Matrix Warehouse Computers's reply14 Jan 2016, 14:16
Official
Hello tphofa,

Thank you for the mail. We are looking into your complaint and we take the matter up seriously. This specific store is a franchised store and we are in touch with the owner to ensure that service delivery is improved with immediate effect.

Regards
The Matrix Team