Terrible service from Rofhiwa Phosiwa and Zunaid Pillay

Terrible service from the Technician Rofhiwa Phosiwa at the Fourways Crossing branch. I paid for repairs to my laptop and sent proof of payment on 3 April. When collecting the laptop on 11 April he denied receiving the payment and insisted that I pay again. Immediately thereafter I found the email with the POP that I sent him on the 3rd of April already and requested a refund. He confirmed he will escalate this but did not. My emails were repeatedly ignored. The branch manager Zunaid Pillay is just as useless. He promised to escalate the matter to the Ops Manager and that they are treating the matter as urgent. Only for him to later confirm when I YET AGAIN had to follow uop that he did not escalate anything and did nothing about my matter, I need to wait even longer for my refund. No apology or accountability whatsoever. Utterly shocking service from both Rofhiwa and even worse from a supposed manager, Zunaid Pillay.