Tasking advantage of customers

<p>HI, ON Monday 3 Oct 2016 my mother went to MATRIX Warehouse the one in PRINCESS CROSSING. We had an issue with her printer it was not scanning. I gave her the software disk and told her to go as i had run out of hope. i could print scan copy all from my mac but not from her PC. it has not always been an issue but it did become one after some IT guy worked on our network. seems the printers on the same table we could connect it via usb cable no network needed. Princess Crossing Matrix spent 20 min working on it got it to PRINT only and charged my mom a R250,00. when asked if the scanner was working she was told that he had already spent 20 min on it and that it would be booked in and an additional charge was to be charged to sort it. I don't see why we were even charged as a 3 in 1 printer should be able to scan and any TECH worth his salt should be able to sort that out no problem. We then took the same laptop and printer to Matrix NORTHGATE where it was sorted in under 20 min and no charge was charged.</p>