Swapped Battery

This is a complaint about the service I received at a Matrix Warehouse Computers Wonderpark branch. I ordered a battery with a specific part number that was on the slip they have and I have (auditable procedures are in place). Another individual made an order for a similar battery but different part number. One of their staff members circumvented the procedures that are in place at Matrix to give my battery to someone else. The manager was top notch! He saved the situation by trying to contact the other person who ordered a battery and I finally got a hold of him and at four pm my battery was received by the store. THE INCONVENIENCE OF IT ALL!!! This guy had to come back and now I have to come back because of the staff member who didnt care to check the clearly outlined procedures and policies in place. Also when I called head office. The complaints handling is terrible. I was offered a refund not a discount, I was basically told there was nothing they could do. Free advice that I usually charge for in full, revise your complaints handling process, copy other processes and make them fit into your current revised procedures. Add safe guards to your order collections process. Keeping things in one big box is not a process, its a box! Replacement part numbers are important here they assist staff to correlate part number with the part and dont expect me as a client to know or remember what things in my computer look like. Find the staff member and train him/her again!

And I knew this would be a cluster f#ck but it was cheap and you know what they say “when you pay peanuts, you get ******s” and this situation is a ****** of an inconvenience!

Matrix is not a garage shop, this is a multi branch operation, treat it as such or else face the same fate as computer corporation.