Store Manager with an attitude

<p>I purchased 3 ink cartridges at Matrix Mall@Carnival on 15/08/2016 for business use. On the 16/08/2016, I noticed that it was the incorrect cartridge. I contacted the store and the call was answered by the store manager. I queried if they had the correct cartridge at store, if I could exchange the cartridge at any other branch or if they would refund me. I was told by the store manager that I could not and that she would contact one of the branches to retrieve the items and I would have to wait for it to come to store. She contacted me after making arrangements stating that she was having a bad morning and that I can come for a refund or I can wait for the items to arrive at the store. However if I come for a refund she will not be able to as there is no cash in store. I notified her that I would come in to pick up the ink. </p> <p> </p> <p>When I arrived at store I saw went to a sales rep and then she indicated by showing me the cartridge that she would be assisting me. She did not even greet me or state that there was a price difference. </p> <p>At the end of the purchase, she showed me there was change and chucked it into the packet without even handing it to me. Change should be given to the customer in hand, change goes into the wallet not a plastic shopping bag. It was R30 and if it got lost I would be owing my company. As an Assistant Director to a company that has served the community for before 1946, we will never purchase from Matrix again!!! That manager needs to be fired.</p>