1 reviews | Active since Apr 2015
SSD
Good Morning, Hope you well, I bought SSD SCANDISK Hdd from Matrix Warehouse at Carnival mall, My SSD not working anymore, and I call matrix and they told me it will take a week to sort this out and I phone a company called Tuodo guy call Benji, he said that he will email matrix warehouse to do my swap out immediately, When i arrived at Matrix Carnival Mall, they told me the SDD was bought last year, Ive been doing research, and it says that SANDISK come more then 2 year warranty, Ive email Benji again they try to help best they can but seems like Matrix IGNORE this. I think Matrix just want to make money out of peaple and not help, Why does things come with warranty if matrix cant sort this out for me sorry for the word ITS BULLL**** Company. if i dont get email back from Matrix Warehouse Carnival Mall today, i will take action like i will do what rest of the peaple do go to SPEAK OUT.
Benji also email Matrix that they must give me credit couse they do sell that drive anymore.
Thank you
Good day Quintin
Matrix only supply a one year warranty on all goods we sell. If it falls outside this period and the goods carry an extended warranty then the suppliers / manufacturers get involved to assist in resolving the warranty claim. We are more than willing to assist, but we cannot just swop out an item unless the paperwork from the suppliers etc is finalized and it stipulates what they have approved under the warranty claim. We are confident that we will be able to resolve your claim in due course.
Regards
The Matrix Team
Best regards,
Good day Quintin
Matrix only supply a one year warranty on all goods we sell. If it falls outside this period and the goods carry an extended warranty then the suppliers / manufacturers get involved to assist in resolving the warranty claim. We are more than willing to assist, but we cannot just swop out an item unless the paperwork from the suppliers etc is finalized and it stipulates what they have approved under the warranty claim. We are confident that we will be able to resolve your claim in due course.
Regards
The Matrix Team
Best regards,
Hi Quintin
The number you supp**** online goes through to a different person. I will send you a mail with telephone numbers to try and resolve.
Regards
The Matrix Team
Best regards,
Hi Quintin
The number you supp**** online goes through to a different person. I will send you a mail with telephone numbers to try and resolve.
Regards
The Matrix Team
Best regards,
