QW
Quintin W

1 reviews | Active since Apr 2015

21 Nov 2017, 07:38

SSD

Good Morning, Hope you well, I bought SSD SCANDISK Hdd from Matrix Warehouse at Carnival mall, My SSD not working anymore, and I call matrix and they told me it will take a week to sort this out and I phone a company called Tuodo guy call Benji, he said that he will email matrix warehouse to do my swap out immediately, When i arrived at Matrix Carnival Mall, they told me the SDD was bought last year, Ive been doing research, and it says that SANDISK come more then 2 year warranty, Ive email Benji again they try to help best they can but seems like Matrix IGNORE this. I think Matrix just want to make money out of peaple and not help, Why does things come with warranty if matrix cant sort this out for me sorry for the word ITS BULLL**** Company. if i dont get email back from Matrix Warehouse Carnival Mall today, i will take action like i will do what rest of the peaple do go to SPEAK OUT.

Benji also email Matrix that they must give me credit couse they do sell that drive anymore.

Thank you

0
Replies (3)
Matrix Warehouse Computers
Matrix Warehouse Computers's reply21 Nov 2017, 09:35
Official

Good day Quintin

Matrix only supply a one year warranty on all goods we sell. If it falls outside this period and the goods carry an extended warranty then the suppliers / manufacturers get involved to assist in resolving the warranty claim. We are more than willing to assist, but we cannot just swop out an item unless the paperwork from the suppliers etc is finalized and it stipulates what they have approved under the warranty claim. We are confident that we will be able to resolve your claim in due course.

Regards

The Matrix Team

Best regards,

QW
Quintin W's update21 Nov 2017, 13:49
Reviewer Update
What is your email address can you speak to Benji about it or get In contact with him ASAP please and please email me how we going to resolve this issue
Matrix Warehouse Computers
Matrix Warehouse Computers's reply21 Nov 2017, 14:38
Official

Hi Quintin

The number you supp**** online goes through to a different person. I will send you a mail with telephone numbers to try and resolve.

Regards

The Matrix Team

Best regards,