Shocking response to the worst service at Matrix

This is my response to the below: Hi Matrix

I see all these "unfortunate" issues that you mentioned below, however, this is unfortunately not satisfactory to me because this comes with a hefty price to me as a client. I'm appalled at the above response because this means I must purchase yet another had drive, which will probably fail again in a year? How do you explain three failed hard drives in a space of two years? That this makes sense to you because it doesn't make any sense to me, financially and otherwise? If this one fails again, a few weeks after the warranty has lapsed, what then happens? I must continue buying hard drives every single year as if I had bought a second-hand laptop?

Hello Kedibone, The timing of the issue with your Asus laptop that coincided with the hard lockdown was most unfortunate. However, all our brand partners were aware that no clients would be able to return any faulty items during the hard lockdown, and as such a grace period was put in place to accomodate for such an event. Unfortunately too much time has passed since then for us to be able to assist with any warranty claim on the Asus laptop. The issue of having hard drives fail within a year of each other is equally unfortunate. The manufacturers only cover for any manufacturing defects for a set period after time of purchase. The manufacturers deem this period long enough for any defects to materialise. After the intial warranty period has passed, the manufacturers accept no responsability for any further issues that may arise with their product. Although the Northgate store is indeed closing at the end of February, any existing warranty for items purchased at Matrix Warehouse will be honoured by any Matrix Warehouse store. There is another branch a few kilometers down the road from the Northgate store, at the BelAir shopping Centre.