Shocking Customer Service

My studen t guest took a laptop in for a quote for possible repairs. The technician opened it up and scanned across announcing the cost of repair would be from R800. She did not accept it, but was sold a keyboard bec she was told her keyboard was faulty. She subsequently took her computer to Multi-junction who told her she possibly needed to update her drivers, which ultimately was all it needed, and cost was R500. When we tried to return a R179 keyboard for a refund, the owner's wife refused to refund stating that the box was broken, which is not true. It had been opened at one end only, and all it needed was perhaps a spot of glue or invisible tape. Whoever would buybit is going to throw the box away in any case. What matters is that the keyboard was intact and working. This explains why after my personal experience with the same outlet more than 8 years ago, I do not like to deal with them. Its just a pity my guest did not know that before going there. We also subsequently discovered that the technician who had opened up the laptop had not clised it properly and caused the keyboard to stick.