Shocking after sales service

<p>I recently bought a Proline XM-502 cell phone from Matrix Warehouse Belairs. Started using it 2 days after I bought it. 2 days later it doesn't power up. I returned it, and basically was told you just have to wait until we can check it. I subsequently contacted the supplier Pinnacle who immediately said it should be a straight swop out. Matrix insisted that I wait (extremely rudely I might add) . They have a total I don't care attitude. Once they received my new phone they still kept me waiting another day before I could collect it. On collecting it I was not even greeted by shop staff. Was made to feel like I was a ********. This is the first and last time I will ever purchase anything from Matrix and would advise others to avoid if possible.</p> <p> </p>