JB
Jan B
1 reviews | Active since Sept 2011
01 Jul 2020, 13:10
Selling Gray Products
Never to buy anything from them again. The sell ony gray imports that's way they guarantee nothing. Bought a R500 headset from them. Month later it's broken and no support ftom shop in Mossel bay. Wil send it away for 3-4 weeks to supplier as they don't guarantee any thing they sell!! Bull-**** they don't guarantee because they sell imported gray products!!
Helpful (0)
Replies (3)0
Replies (3)
Matrix Warehouse Computers's replyOfficial
02 Jul 2020, 12:36Good day Jan
All our products carry a one year warranty subject to terms and conditions. Your product needs to be tested and if found that there is no physical damage and a factory fault is identified the unit will be replaced with a new one.
We do apologize for the inconvenience caused regarding the time delays.
Regards
The Matrix Team
All our products carry a one year warranty subject to terms and conditions. Your product needs to be tested and if found that there is no physical damage and a factory fault is identified the unit will be replaced with a new one.
We do apologize for the inconvenience caused regarding the time delays.
Regards
The Matrix Team
Matrix Warehouse Computers's reply02 Jul 2020, 12:36
Official
Good day Jan
All our products carry a one year warranty subject to terms and conditions. Your product needs to be tested and if found that there is no physical damage and a factory fault is identified the unit will be replaced with a new one.
We do apologize for the inconvenience caused regarding the time delays.
Regards
The Matrix Team
All our products carry a one year warranty subject to terms and conditions. Your product needs to be tested and if found that there is no physical damage and a factory fault is identified the unit will be replaced with a new one.
We do apologize for the inconvenience caused regarding the time delays.
Regards
The Matrix Team
JB
Jan B's updateReviewer Update
03 Jul 2020, 12:03Good day,
Got called this morning to collect replacement unit.
Thanks for the quick response.
Regards
Jan
Got called this morning to collect replacement unit.
Thanks for the quick response.
Regards
Jan
JB
Jan B's update03 Jul 2020, 12:03
Reviewer Update
Good day,
Got called this morning to collect replacement unit.
Thanks for the quick response.
Regards
Jan
Got called this morning to collect replacement unit.
Thanks for the quick response.
Regards
Jan
Matrix Warehouse Computers's replyOfficial
03 Jul 2020, 13:22Hi Jan
This is the feedback we truly love Thank you for taking the time to share this.
Kind regards
The Matrix Team
This is the feedback we truly love Thank you for taking the time to share this.
Kind regards
The Matrix Team
Matrix Warehouse Computers's reply03 Jul 2020, 13:22
Official
Hi Jan
This is the feedback we truly love Thank you for taking the time to share this.
Kind regards
The Matrix Team
This is the feedback we truly love Thank you for taking the time to share this.
Kind regards
The Matrix Team