AL
Asif L

1 reviews | Active since Oct 2014

19 Aug 2015, 14:53

Rude Salesman & Unfriendly

Very unfriendly staff, you feel unwelcome at the store, staffs faces are all pulled up. When you speak to the staff at Matrix Warehouse Alberton, they just ignore, you feel as if you talking to yourself. When you tell them the issue you have with there product, they don't respond so you feel as if you not wanted there. When you ask them how do you use the item you have just purchased, they told me to go onto Google and see how to use it. I'm sorry but I won't be visiting this store in the future.

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Replies (1)
Matrix Warehouse Computers
Matrix Warehouse Computers's reply20 Aug 2015, 11:33
Official
Hello sohel4337,

Thank you for your post

As per our telephonic discussion we will be sure to promote better client relations processes with our staff. It is not acceptable that you were made to feel unwelcome. A lot of time and effort is spent trying to make clients feel more welcome at our stores and when we get it wrong it is treated with urgency. Please accept our apology for the manner in which you were made to feel at our store.