*********** customers for Covid-19 due to worst product knowledge by staff

I went to Matrix Northgate on Monday 04/05/20 to purchase ink catridges. Got there around 12h50 and they male casier asked me what I was looking and I told ink cartridges for a Hp deskjet advantage 3635. He then sold 2x 650 catridges, one color for R299 and B/W for R369. When I got home replaced both catridges and the printer did not pick them up.

I went back to the store and explained to them my experience, had to wait for an hour while serving customer coming after me and only when I got ****ed off and raised this, they attempted to see what was wrong. The technician said that there was nothing they can do and won't replace my Catridges because they're considered used goods and sorry I lost R668 even though they gave me what they thought was correct Catridges it's my loss. I need to pop out smother R668 to buy 652 Catridges which is the correct ones.

I'm also taking this matter to the consumer rights protection because in this day and age a business feels that their staff is have to save costs by *********** innocent poor customers because they can.